FAQ

As soon as your order has been accepted, we immediately begin processing to get it to you as soon as possible. Unfortunately, this means that we are unable to make any changes to orders once placed.

If you wish to cancel your order or make any changes, please reach out to us at hello@jingepunge.com with your order number and our team will do our best to either accommodate the request or provide an alternative solution.

Our policy is that we are happy to accept returns on both new and gently used products within 30 days of the delivery date for a refund to your original payment method or a store credit to use for future purchases. Returns will exclude the amount of outbound shipping costs and any return label fees.

To learn more about our return policy, click HERE.

We do not offer direct exchanges on any of our products. If you want to exchange an item, please initiate a return and place an order for the new items.

To learn more about our return policy, click HERE.

Please send us an email at hello@jingepunge.com with your order number and an image of the damaged item and our team is happy to help you!

If you suspect an item is missing from your order, please reach out to us at hello@jingepunge.com with your order number and the name of the item.

If your tracking information is confirming delivery and you are unable to locate it, we recommend:

• - Check with your neighbors or family members to confirm the package was not left with them
• - Look at surrounding areas to confirm if the package was left around the premises
• - Contact the carrier as sometimes instances with a mis-scan may occur

If you are still unable to locate the package, please feel free to reach out to us at hello@jingepunge.com for assistance.