We offer a hassle-free return policy for damaged, defective, or incorrect products. Requests must be raised within 48 hours of delivery.
Returns are accepted only for products that are damaged, defective, or wrongly delivered. For hygiene products like baby wipes, facial wipes, and toilet rolls, items must be unopened and unused.
You can request a return by contacting our customer support team with your order details and clear images of the product issue.
Depending on product availability, we offer either a replacement or a full refund for eligible cases.
Refunds are processed within 5–7 business days after the returned product is received and verified.
No, return shipping is free for damaged or incorrect products. For other cases, shipping charges may apply.
Yes, orders can be cancelled before they are shipped. Once dispatched, cancellations are not allowed.
In case of missing items, please contact us within 48 hours of delivery. We will verify and arrange a replacement or refund.
Need additional help?
Should you need assistance, please reach out to hello@jingepunge.com. Please allow up to 5 days to recieve a response.